Return Policies
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges. How do I return?
Visit our returns center Enter your order number and email address to start Follow the instructions and select the items you want to return Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
Within 30 days from the date of purchase In unused and re sellable condition In the original packaging with all the tags intact The original Shipping cost will be deducted from your return if it was eligible for free shipping. Electronics that have been opened can only be exchanged for same item. What items are non-refundable?
The following items cannot be returned:
Gift cards Clearance items Open box items ( If deemed acceptable a 10-15% restocking fee will be deducted from refund. Open electronics can only be exchanged for the same item, non refundable.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date. Can the items be exchanged? We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported: Refund to the original payment method Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at smixon@barc-hobbies.com
Defective Kit Part Return* (Kits are NOT Returnable)
RC Helicopter Kits are covered by the Manufacture Warranty. If you believe your RC Helicopter Kit contains a defective part contact the Manufacture directly or reach out to our Support Team immediately by phone. We will do our best to assist you in obtaining a replacement part from the Manufacture. At times the Manufacture may request for you to return the part directly to us, at your expense, for inspection by our Engineering Team, or for us to forward part to the Manufacture, to determine if the part is within manufacturing specifications. Upon completion of the part inspection the Manufacture will determine if the part is to be returned or replaced.
*RC Helicopter Kits are not returnable.
Frequently asked questions about returns, refunds, and exchanges. How do I return?
Visit our returns center Enter your order number and email address to start Follow the instructions and select the items you want to return Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
Within 30 days from the date of purchase In unused and re sellable condition In the original packaging with all the tags intact The original Shipping cost will be deducted from your return if it was eligible for free shipping. Electronics that have been opened can only be exchanged for same item. What items are non-refundable?
The following items cannot be returned:
Gift cards Clearance items Open box items ( If deemed acceptable a 10-15% restocking fee will be deducted from refund. Open electronics can only be exchanged for the same item, non refundable.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date. Can the items be exchanged? We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported: Refund to the original payment method Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at smixon@barc-hobbies.com
Defective Kit Part Return* (Kits are NOT Returnable)
RC Helicopter Kits are covered by the Manufacture Warranty. If you believe your RC Helicopter Kit contains a defective part contact the Manufacture directly or reach out to our Support Team immediately by phone. We will do our best to assist you in obtaining a replacement part from the Manufacture. At times the Manufacture may request for you to return the part directly to us, at your expense, for inspection by our Engineering Team, or for us to forward part to the Manufacture, to determine if the part is within manufacturing specifications. Upon completion of the part inspection the Manufacture will determine if the part is to be returned or replaced.
*RC Helicopter Kits are not returnable.